Orders placed after 24th June will be subjected to delivery after EID UL ADHA
You can write to us at email@example.com for any query you have about Cole Haan KSA or your order, you can also give the feedback on our website regarding our services. Upon receiving your message we will try to respond as promptly as possible and our customer services representative will get in touch with you via email and/or by calling at phone number provided by you within 2 business days during Sunday thru Thursday between 10am to 3pm. However, please note note due to the high volume of messages sometimes it may take longer to reply. We thank you for your understanding and patience.
Any individual 18 years of age and legally allowed to shop in Saudi Arabia can shop at Cole Haan KSA. They need to possess a valid credit / debit card (VISA / MASTER CARD) issued by an authorized bank.
No, you don’t need to have a Cole Haan account for any purchase. However, having an account will serve you the following benefits:
Click the “forgot my password” option and you’ll receive a set of instructions in your email on how to reset your password. For any other technical difficulties, kindly contact us at firstname.lastname@example.org
Buying through our site is very easy, just follow these steps:
You can track all your order status by selecting “Order Status” in our “Customer Care” section on the bottom left of the page. Please be sure to type in your order details that are required for tracking, for any further details please send us an email at email@example.com
Send us an email at firstname.lastname@example.org mentioning the Order ref. no. and request a “Pick up Myself”. We shall get back to you with the branch address where you could go to pick up your package.
Besides our online store, you will find our products in our own stores, if you need more information on our stores in KSA please select “Store Locator” from the bottom right “About Us” section.
Yes, it is possible. You may write to us at email@example.com or contact any of our stores about the items that you’re looking for along with the relevant details of the item.
Yes, you can cancel the order within 24 hours after processing the order by sending email at firstname.lastname@example.org.
We collect information from you when you register on the site, enter a contest or promotion, place an order, etc. We may collect and store the following personal information such as: name, home address, date of birth, gender, email address, etc. You will also be asked to opt-in to our e-mailing list.
We also receive and store click-stream data and other information about visits to our websites that may be combined with personal information you have provided. The information is used to analyse and improve the website experience.
We may use your personal information to tell you about our updates on service improvements and provide you the customer support you may require
Payment can be made through all Credit Cards and Debit Cards free of charges (if your bank has enabled them for online transaction), and Cash on Delivery which will charge 25 SR.
We do not collect or receive your credit card information, and your money is collected directly on the Bank payment gateway. If you think that your credit card has been compromised, then immediately report the same to your card issuing bank.
No we currently do not support this facility.
We currently deliver to all cities of KSA only.
Expected time taken to dispatch the shipment is given against each product on the respective product details page. Typically, all deliveries with Saudi Arabia are completed within 6-9 days. Once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far to reach areas, small towns or rural areas, due to weaker logistics connectivity that is beyond our control.
No. You cannot change the delivery address after the delivery notifications. The address can only be change within 24 hours after order processed by sending email to email@example.com
Our shipping company will come again to your place. You should plan and coordinate the purchase in a manner that someone will accept the merchandise in your absence.
You can contact us at firstname.lastname@example.org to inform us about such a situation, and we shall try to accommodate your instructions. But, we cannot hold your orders for shipment beyond 9 days from the date of the order.
If you find that the Cover is damaged before accepting the delivery, please refuse the delivery and immediately inform us. Once you have accepted the delivery, and thereafter realized that the cover is damaged, then please feel free to get in touch with us by sending email at email@example.com within 2 days of receiving the merchandise.
If you receive an item that is damaged or not the product you ordered, or an item has a manufacturing defect, and you believe your item is defective, please arrange for return of the item to us by sending email to firstname.lastname@example.org 2 days of receiving your order.
To qualify for a full refund, the item must be returned within 14 days of receipt and in the same condition you received your order. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock.
For orders more than 800 SR the shipping charges will be free, less than 800 charges cost will be 50 SR.
The shipping charges and service tax on shipping charges will be added to your order amount on the billing page, after you have indicated the recipient's shipping address.
If you are not satisfied with your purchase of merchandise for any reason (for e.g. reasons other than the defective or unwanted merchandise), and you wish to return the merchandise as per the Returns Policy through courier pickup arranged by us, you will be charged 55 SR.
Exchange can only be made within 7 days from the date of delivery.
Item must be in a good condition and not used along with the original tag.
It must also be in the same brand box you received. As soon as you create a size change request, subject to availability, we would reserve the item you want and requested to be exchanged.
If the price of the item you're exchanging has gone up, don't worry, you won't have to pay extra to receive it.
Cole Haan KSA allows a 15 business days Refund policy for items in original condition (unworn, undamaged and unused, with all tags attached and the original packaging, branded boxes and dust bags, if placed inside a protective outer box for shipping), credit cards will be refunded on the account, COD will be transferred to your bank account, 55 SR will be deducted as return shipment charges, any returns that do not meet our policy will not be accepted.
You can contact customer support care at email@example.com, and request a return. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return / refund may not be possible.
You will receive your money in the same manner in which you paid for purchase within 15 business days after we receive the product. However, for returns against COD (Cash On Delivery) you are required to provide us your bank account details at firstname.lastname@example.org in order for us to refund you the money.
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