Once you finish the order, you will receive an email with all the information related to your order shipment. Delivery for orders below 500 SR are subject to a charge of 50 SR however orders above 500 SR are liable for free delivery. All delivery times are expressed in days / weekdays. Orders will be sent upon receipt of payment, provided that the payment is confirmed and that we have stock on hand. Stock problems could cause delays in delivery time and cancellations.

• We are currently shipping to all cities in KSA only.

In case of any unavailability of the stock at the time of the request, we shall be delighted to entertain every inquiry of yours in no more than 24 hours’ time period.

All deliveries in Saudi Arabia are completed within 3-4 working days. Once we receive your order we make all attempts to deliver the item in the shortest possible time, however, it might take longer than expected in some far to reach areas, small towns or rural areas, due to weaker logistics connectivity that is beyond our control. We shall appreciate your kind patience under such circumstances and in the mean time we shall stay connected with you for all information regarding your order.

These delivery times are approximated, and delays can occur due to problems with the parcel company.

During any special promotions or Sale period, the delivery could suffer delays up to 10 working days.

CLAIMS RELATED TO NOT RECEIVED ORDERS

If after the stipulated time of delivery the customer has not received the order, he/she must inform Colehaan.sa  about it by sending an email to customerservices@colehaan.sa, in order to contact the carrier to resolve the backlog.